Refund policy
Return and Refund Policy
Do you offer Money-Back Guarantee?
We want you to be 100% satisfied with your purchase, and stand by the quality of our products.
What is your return policy?
Please be advised that all items purchased during our special site-wide sales are non-refundable. Custom items are non-refundable. However, items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only. Credit or exchange requests will only be honored within 30 days of placing your order. You will also be responsible for covering the shipping cost when sending the product back to us.
What do I need to do to return and exchange my Item?
We are happy to process a replacement provided that:
1. The item is unworn and in the same condition that you received it.
2. The item is returned, including the tags and the paperwork and box that came with it.
3. The customer returns the product with tracking and insured shipping at the customer’s expense.
4. Item must be in the original packaging.
2. The item is returned, including the tags and the paperwork and box that came with it.
3. The customer returns the product with tracking and insured shipping at the customer’s expense.
4. Item must be in the original packaging.
Once delivered and inspected, you will be provided a store credit, minus the shipping fee so you can place your order again.
What can I do if I received a damaged, different or missing item?
If your item arrived damaged, different or missing, please email us at sale@pojewelry.com and we will send out a replacement immediately.
Please refer to the procedures below:
1. Within 7 days, after receiving the product, please contact us with a photo explaining the shipping damage issue and whether you want a return or replacement. Please end it to sales@pojewelry.com.
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide a store credit or re-send the item. You may also be asked to return the product.
4. Customers will be charged once for shipping costs (this includes returns)
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide a store credit or re-send the item. You may also be asked to return the product.
4. Customers will be charged once for shipping costs (this includes returns)
5. No-restocking fee will be charged to the customer for the return of the product.
Important: We are not responsible for any damages caused by wear and tear, and If it doesn’t fit your finger, kindly let us know immediately so we can arrange a return. Damages caused by refitting and resizing on your own before returning will not be accepted.
My order has not arrived yet and I want to cancel my order.
Our shipping and delivery time varies greatly depending on the item and customizing of your order.
We are able to guarantee our shipping dates within 10 business days (the average is around 7 business days), but we can't guarantee the exact shipping date.
IMPORTANT: We do not offer refunds because of shipping delays, as there are sometimes unforeseen circumstances that may occur during the transit of your order which we have no control over.
Where should I mail my authorized return?
Please contact sales@pojewelry.com to get the return authorization and address.